FAQ
Can I exchange my shirt/hoodie for a different size or colorway?
Only if the garment received does not match what you ordered, or is confirmed defective by our customer care team. If you believe your garment is defective, please reach out using our Contact Us page.
Can I return an item if I no longer like it?
We have a No Returns policy as stated in our Returns page.
Why have I gotten an order confirmation email but no shipping confirmation yet?
You will receive a tracking link via email as soon as our team creates a shipping label to get your order into transit. During peak seasons such as a new drop date or holiday sale our processing times are increased.
My tracking link says my order was delivered but I can’t find it. What should I do?
It is extremely common for the USPS to accidentally deliver mail to neighboring addresses, just by one or two houses/units in most cases. You should check up with them to see if they've gotten any black mailers with your name on it! Also checking your local USPS center with tracking number in hand could yield a lost package or its whereabouts. If the parcel is around, they will be able to easily find it. These mix ups happen all the time and we answer these types of questions everyday. If your search is unsuccessful please reach out immediately, bringing us up to speed with your search via the Contact Form.
